Frequently Asked Questions

Answers to common water damage restoration questions.

How fast can you get here?
Within 60 minutes in most service areas. We dispatch immediately -- water damage gets worse every minute, and delays increase costs by roughly $1,000 per day.
Do you work with insurance?
Yes. We bill your insurance directly, write Xactimate-format estimates that adjusters accept, and help you through every step of the claims process. Most homeowner policies cover sudden water damage.
What should I do while waiting?
Turn off the water source if safe. Move valuables to dry areas. Do not use electrical appliances near standing water. Take photos of the damage for your insurance claim.
How long does water damage restoration take?
Extraction takes 4-8 hours. Structural drying runs 3-5 days with daily monitoring. Full restoration including rebuild takes 1-3 weeks depending on damage severity.
Will my belongings be saved?
We salvage everything possible using content cleaning, freeze-drying for documents, and ultrasonic cleaning for hard goods. Quick response within 24 hours dramatically improves recovery rates.
How much does water damage restoration cost?
Small leaks run $800-$1,500. Moderate damage averages $1,500-$3,500. Major flooding or sewage backup can reach $5,000-$12,000+. We provide a written estimate before starting any work.
Do you handle mold that appears after water damage?
Yes. We are IICRC S520 certified for mold remediation. If mold is found during drying, we contain the area, remove affected materials, and treat surfaces. Post-remediation clearance testing confirms the space is safe.
Is sewage backup covered by insurance?
Standard homeowner policies typically do not cover sewer backup unless you have a specific endorsement. We help you review your policy and can refer you to a public adjuster if your claim is complex. Average endorsement cost is $40-$60/year.

Still Have Questions?

Our dispatchers can answer any question about water damage restoration, insurance coverage, or our process.

1-800-454-1-DRY
WATER EMERGENCY? CALL 1-800-454-1-DRY -- 24/7 ResponseCALL 1-800-454-1-DRY -- 24/7